When your buyer needs to make a return, he/she will click the link, http://return.phiconnect.com/id/your-eBay-id. Your buyer will need to enter their eBay item # , eBay ID and Shipping Zip Code in order for the details to be filled automatically. The buyer will choose the return reason and what he/she wants done with the return. Then, the buyer will submit it. You can also set an option to automatically give the Return Authorization # and return address in the "Configuration" menu at the main screen. Also, you can add your comments, warnings and etc. There are several emblems of "30 Day Return Guaranteed" to use with your custom return link. You can use these in your e-mails, listing template, and eBay store page.