Tutorial for buyers This online return service is record keeping and messaging service between buyers and sellers. This service will make easier for buyers and sellers to communicate better and faster. Buyers' return or repair requests will be delivered to First, enter your eBay item No., your eBay ID and your shipping zip code which is registered at eBay.com. If the purchase is more than 60 days old or one of the information is not matched, this service will show an error message. Make sure you have the right information and you are clicking the right seller's link.